Last Updated: 08/08/2024
At Superlife, we are committed to providing reliable and timely shipping for our wholesale customers. The following policy outlines our shipping terms, processes, and procedures. Please review the details carefully.
1. Order Processing Time
Once an order is confirmed, we begin processing immediately. Standard processing time is typically 30-45 business days depending on the quantity and complexity of your order. Customized orders may require additional processing time, which will be communicated during the order confirmation stage.
2. Shipping Methods
We offer a variety of shipping options depending on your location and order size. Our primary shipping methods include:
- Express Air Freight: Ideal for small and urgent orders.
- Sea Freight: Cost-effective for bulk orders and large shipments.
- Courier Services (DHL, UPS, FedEx, etc.): Suitable for smaller orders or samples.
The exact method and carrier will be determined based on your requirements and preferences, and we will confirm this during the order process.
3. Shipping Costs
Shipping costs vary depending on the size, weight, and destination of your order. The costs will be calculated and presented during the order confirmation process. Please note that shipping charges do not include customs duties, taxes, or other import fees, which are the responsibility of the buyer.
4. Estimated Delivery Time
Delivery times depend on your location and the selected shipping method:
- Express Air Freight: Typically 5-10 business days.
- Sea Freight: Usually 20-45 business days, depending on the destination port.
- Courier Services: Generally 5-15 business days.
While we strive to meet these delivery timelines, delays may occur due to factors outside of our control, such as customs clearance, port congestion, or global shipping disruptions.
5. Order Tracking
Once your order is shipped, we will provide you with a tracking number and details of the carrier. You can track the status of your shipment directly with the carrier or contact our support team for assistance.
6. Customs, Duties, and Taxes
All international orders may be subject to customs duties, taxes, and other fees levied by your country’s government. These charges are not included in our prices and are the responsibility of the buyer. We recommend consulting with your local customs office for more information on potential costs before placing an order.
7. Shipping Restrictions
We ship to most countries in North America, Europe, Asia, and other regions. However, due to local regulations, we may be unable to ship to certain restricted locations. If your location is affected, our sales team will inform you during the order process.
8. Damaged or Lost Shipments
We take every precaution to ensure that your products arrive in excellent condition. However, if your shipment is damaged during transit or lost, please notify us immediately. We will work with the carrier to resolve the issue and, if necessary, arrange for a replacement shipment.
8.1 Reporting Damages
If you receive damaged goods, please take photos of the damaged packaging and products and notify us within 3 days of receiving the shipment. Failure to report damages within this timeframe may affect our ability to file a claim with the carrier.
9. Shipping to Multiple Addresses
For orders requiring delivery to multiple locations, separate shipping fees and arrangements will apply. Please discuss these requirements with our sales team during order confirmation.
10. Changes to Shipping Information
If you need to change the shipping address or details after your order has been confirmed, please contact us immediately. Once an order has been shipped, changes may not be possible, and additional fees may apply.
11. Contact Us
For any questions or concerns regarding our shipping policy, please contact us at:
- Company Name: Superlife
- Email: info@superlifepro.com
- Website: www.superlifepro.com